Contact
How to reach us
Include in your message
Spreadsheet URL or ID, organization name, screenshots, exact error text, and the last action taken before the issue occurred.
Troubleshooting
Common issues
Quick fixes for the most frequently reported add-on issues.
| Issue | What to check | Resolution |
|---|---|---|
| The Chokmi menu does not appear | Spreadsheet finished loading and Apps Script permissions were granted | Reload the spreadsheet and wait a few seconds for the menu to initialize. |
| The sidebar shows no surveys | The signed-in account has access to a Chokmi organization with surveys | Open the sidebar, reconnect if needed, and click Load Surveys. |
| A formula asks for survey selection | Whether the function depends on survey-backed data rather than cell-only text | Select a survey in the sidebar before using functions like CROSSTAB, EVIDENCE, BIAS_CHECK, or NARRATIVE. |
| Custom functions stop returning results | Authentication state and outbound network access | Reconnect in the sidebar or reinstall the add-on from Chokmi for a fresh session. |
| PII highlighting does not change cell color | Whether the menu action was used instead of the boolean custom function | Use Chokmi > Highlight PII in Selection to apply yellow highlighting to flagged cells. |
Permissions
Permissions used
- Current spreadsheet access: used to read selected sheet content and write results back into the active spreadsheet only.
- Container UI: used to show the Chokmi sidebar, menus, and in-sheet help actions.
- External requests: used to call the Chokmi API after the user authenticates.
Policies